The Diamond Luxury Hair Company cares deeply about the shopping experience of every single customer. There is a strict NO return policy, but discounts and exchanges may be negotiated by email if an item is missing or damaged on our behalf. Once products are shipped out you will receive a confirmation email as well as a tracking number. The Diamond Luxury Hair Company is not responsible for any delivery delays or stolen packages after your item has been shipped out. For all issues concerning package delivery please contact USPS customer service at (800) 275-8777. All international orders please send an email for order inquiries.